Terms & Conditions

  • Deliveries are available from Mondays to Sundays, please contact us for arrangement. 
  • 2 days are preference for order processing, please contact us for urgent cases and we will try our best to fulfillment.
  • Our delivery team do our best to delivery directly to the recipient. If the recipient is unavailable upon delivery, we may leave the flowers with the reception or near the front door in a discreet place if possible. In case the doormen do not accept the flowers and there is no where safe to leave the flowers, it will be arranged to bring back to our shop. There will be a delivery charge incurred for next delivery attempt. 
  • The actual products will be based on the combination of the shown picture and description, it may be variance due to the seasonal supply, and we will substitute the unavailable flower in a similar style and color. Please note as with all the natural products, the shown picture and color may be slightly vary with supply with fresh flowers. 
  • Order cancellation is not acceptable and non-refundable upon confirmation. 
  • The delivery will be postponed on the next available day under inclement weather condition including Typhoon signal 8 or above and black rainstorm signal.